Frequently asked questions

Do we need special qualifications to drive the motorhome?

No. You only need a standard UK driving licence for manual transmission, that you have held for more than two years, with 6 or fewer points on it. 

If you do not have a UK licence, most other licences are accepted, but we require that you have experience of driving on the left side of the road.

What do we need to know about driving the motorhome?

It's big and heavy compared to a car, but you get great views!

It's got a manual transmission and a manual handbrake (on the right-hand side).

It's a diesel engine.

See more info here.

Do we have to pay the insurance excess?

If you have an accident which requires an insurance claim, you will be liable for the insurance excess.

The insurance excess is as follows:

- £1400 for drivers aged 21-24

- £1000 for drivers aged 25-79

If you have an accident which does not requires an insurance claim but requires repairs, you will be liable for the cost which will come partly or wholly from your security deposit.

For drivers aged 25-75 the security deposit shall be £300, with the outstanding £700 excess due in the event of a claim being made, or the additional cost above £300 due if no claim is made.

For drivers aged 21-24 the security deposit shall be the total insurance excess as detailed above.

Is it possible to pay extra to offset the insurance excess?

No, unfortunately it is not.

We recommend that you take out your own holiday insurance, to cover you for damage or theft.

Can we leave our car at your premises while we're away?

Yes you can - after all, there will be a large gap where the motorhome was standing!

It will be very safe on my drive, as it will be tucked away by the side of the garage, with my car in front of it.

For how many days at a time can we wild camp?

'Wild camping' refers to pitching a tent in the wilderness, so if you park a motorhome out of an official campsite it's called 'Informal camping'. See details here.

The main limiting factor is how quickly the toilet cassette fills up and needs emptying - see the answer below. 

The other limiting factor is usually how long the fresh water lasts. 

In the winter the habitation battery power might need monitoring as well.

The water tank holds about 100 litres (it is actually about 120 litres, but water comes out of the overflow as you go up hills and it sloshes around as you drive). The hot water cylinder holds 14 litres, which is enough for a shower. So it all depends upon how much water you use! Remember to turn off the taps while not using the water, e.g. while brushing your teeth and while soaping your hands.

In terms of the leisure battery for the inside - if you are driving from place to place each day, then the leisure battery will be recharging as you drive, so there should not be a problem with it running low. Even if you stay in the same place for two or three nights, there should be enough power in it, as all the lights are LEDs. The things that use the battery up quickest are the motors for the water pump, extract fan and the air blown heating, so it depends upon how much you use these.

How often does the toilet cassette need emptying and where can we empty it? 

It depends upon how much it's used and how much water is flushed down it afterwards! 

The toilet cassette is 17 litre capacity, of which 2 litres are taken up with the chemical solution.

When using the motorhomes myself I tried to use other toilets while I was out during the day, so generally it lasted for about three days.  For a couple, I suggest you plan to empty it every two days.

The toilet cassette must be emptied in a proper facility at a campsite/Aire. The chemcials used are compatible with septic tanks. See information on the CaMPA website about Aire emptying options: https://www.campa.org.uk/waste-disposal/

Yes, you start your hire with a full tank of diesel, so that you can get on your way without delay.

You will be required to return the motorhome with a full tank of diesel, and we provide a map showing where the local fuel stations are located - there are three within two miles of us.

Can you collect us from the airport or station?